Terms & Conditions – VIP Transfer Holland

Reservations

  • Reservations can be made online through our website or via email at booking@hollandlimotransfers.com.
  • Every booking will be confirmed by email.
  • A reservation is only valid once prepayment has been received. Without prepayment, the booking is not considered confirmed.
  • If you book at least 24 hours before the scheduled pick-up time from Amsterdam or AMS Schiphol Airport (excluding Mercedes Sprinter buses and touring coaches), we guarantee availability of a vehicle with a chauffeur.
  • For bookings made within 24 hours of departure, we will do our best to arrange a car and driver. If no vehicle is available, your booking will be canceled, and a refund will be issued. If the requested vehicle type is unavailable, we may offer an alternative. If we cannot reach you, we may send an equivalent vehicle.
  • You can change your reservation free of charge up to 24 hours before the scheduled pick-up time. Changes within 24 hours may not always be possible and could incur extra costs.

Liability

  • The person making the booking (the tenant) is responsible for themselves and their group.
  • Any damage caused to the vehicle by passengers will be charged to the tenant.
  • Smoking, drug use, or consuming your own food and drinks inside our vehicles is not permitted.
  • If a passenger becomes sick and causes the vehicle to require special cleaning, a minimum fee of €250 will apply, including compensation for loss of service.

Arrival Instructions

  • Upon arrival at the airport, please switch on your mobile phone. Our chauffeur will send you a message with the meeting point details.
  • If you cannot locate your chauffeur and cannot reach them, please contact VIP Transfer Holland immediately.
  • If your flight is delayed, inform us promptly. We will adjust your pick-up time without extra cost for delays up to 6 hours. For delays beyond 6 hours, a €50 fee applies.
  • If your flight number, arrival date, or schedule changes, you must notify us. Cancellations or rescheduling within 24 hours of the scheduled pick-up are non-refundable.

Transfers

  • Prices are valid only for transfers starting or ending in Amsterdam or AMS Schiphol Airport.
  • If your pick-up or drop-off address is outside Amsterdam or Schiphol, additional distance charges will apply.
  • Pick-up time changes are free of charge if made at least 24 hours in advance. Within 24 hours, additional costs may apply.
  • An extra stop during a transfer costs a minimum of €30, depending on the vehicle and waiting time.

Waiting Time

  • International flights: 75 minutes free after landing. After this, a waiting fee starting from €30 applies.
  • European flights: 60 minutes free after landing. After this, a waiting fee starting from €30 applies.
  • City or airport transfers: 15 minutes free after the scheduled pick-up time. After this, a waiting fee starting from €15 applies.

Hourly Service & Sightseeing Tours

  • Minimum booking time:
    • 3 hours for Mercedes E-Class, V-Class, or S-Class.
    • 4 hours for Maybach, Mercedes Sprinter buses, or touring coaches.
  • Each booked hour includes 30 free kilometers. Extra kilometers will be charged at €1.10 per km.
  • Services start and end in Amsterdam or Schiphol Airport. If they end elsewhere, extra time/distance back to Amsterdam will be charged.
  • Additional €5 per hour applies for services outside Amsterdam.

Shuttle Service

Minimum booking time:

  • 3 hours for Mercedes E-Class, V-Class, or S-Class.
  • 4 hours for Maybach, Mercedes Sprinter buses, or touring coaches.

Force Majeure

  • VIP Transfer Holland is not liable for delays, cancellations, or changes caused by unforeseen events beyond our control (e.g., accidents, traffic jams, vehicle breakdowns, police checks, terrorism, severe weather, etc.).
  • We are also not responsible for errors caused by subcontractors or costs due to cancellations resulting from such events.

Lost Property

  • VIP Transfer Holland is not responsible for items left behind in vehicles.

Cancellations

  • Cancellation at least 48 hours before the scheduled service: Full refund.
  • Cancellation 24–48 hours before: 50% refund.
  • Cancellation less than 24 hours before: No refund.
  • For Sprinters and coaches:
    • 27–14 days before: 50% fee.
    • 14 days–48 hours before: 75% fee.
    • Within 48 hours: 100% fee.
  • Pre-purchased tickets, driver accommodation, or other pre-paid services are non refundable.
  • Refunds made via Script.
  • Cancellations are only valid when submitted by email to booking@hollandlimotransfers.com.
  • We may cancel a reservation due to force majeure. In such cases, we will refund the full prepayment, but no more than the original booking value.

No-Show Policy

  • In case of a no-show, 100% of the booking fee is charged.
  • For airport pick-ups, a no-show applies if you are not at the arrivals hall/gate 20 minutes after baggage claim is complete.
  • For city transfers, a no-show applies if you are not at the pick-up point 30 minutes after the scheduled time.

Discount Codes

  • Discount codes are only valid for services approved by VIP Transfer Holland.
  • Any misuse or fraudulent activity will void the booking.

Vehicles

  • Our vehicles are regularly maintained and monitored to minimize breakdown risks.
  • In the unlikely event of a breakdown, we will arrange an alternative vehicle or provide a refund for the unused portion of your trip.
  • We primarily operate Mercedes vehicles. If one is unavailable, we will provide an equivalent alternative.

Rates

  • All rates include VAT, local taxes, meet & greet airport service, onboard Wi-Fi, and bottled water.
  • No hidden charges for fuel, credit card fees, or gratuities. Parking fees are included except for sightseeing tours or certain coach/sprinter services.
  • Rates exclude driver meals and accommodation (charged only for bookings of 8+ hours or overnight stays).
  • Daily rates include 300 free kilometers. Extra kilometers are charged at €1.20 per km.
  • Night surcharge of 15% applies between 10:00 PM – 6:00 AM.
  • Final prices may vary slightly depending on the booking.

Payments

  • Accepted payment methods: credit card, bank transfer, Script, iDEAL, invoice, or on account (for regular clients only).
  • Prepayment is required before services are provided.
  • Bank transfers must cover the full amount (no shared transfer costs).
  • Script payments.

On-Time Guarantee

  • We guarantee punctual pick-ups. If your driver is more than 5 minutes late, you will receive either:
    • 50% discount on your transfer (max €50), or
    • 1 free hour on your sightseeing/hourly service.
  • This does not apply in cases of force majeure or bookings made less than 8 hours before pick-up.

Privacy

  • VIP Transfer Holland complies with GDPR and only collects data necessary to provide our services.
  • Your personal information is treated with care and will never be sold or shared with third parties.