Refund Policy – VIP Transfer Holland

At VIP Transfer Holland, we aim to provide reliable, punctual, and high-quality chauffeur services. This Refund Policy explains when you are eligible for a refund and how cancellations are handled.

1. General Refund Conditions

  • Refunds are issued only for bookings made directly through our website or via email at booking@hollandlimotransfers.com.

  • Refunds are processed using the same payment method used during booking (Script Payment or Bank Transfer).

  • No additional taxes or fees are deducted except for bank handling charges (if applicable).

  • Refunds are valid only when the cancellation request is submitted by email.

2. Cancellation Refunds (Standard Vehicles)

For sedans, business vans, and luxury vehicles:

  • 48+ hours before the scheduled service:
    ✔ Full refund

  • 24 to 48 hours before the scheduled service:
    ✔ 50% refund

  • Less than 24 hours before the scheduled service:
    ✘ No refund

3. Cancellation Refunds (Sprinters & Coaches)

Due to high demand and limited availability, cancellation rules for Sprinter vans and coaches differ:

  • 27–14 days before service:
    ✔ 50% refund

  • 14 days–48 hours before service:
    ✔ 25% refund (75% fee applies)

  • Within 48 hours of service:
    ✘ No refund (100% fee applies)

4. Non-Refundable Items

The following, once purchased, are non-refundable:

  • Pre-booked attraction tickets

  • Prepaid driver accommodation

  • Prepaid parking or toll fees

  • Custom or special request services that require prepayment

  • Third-party services booked on behalf of the customer

5. No-Show Refund Policy

A no-show occurs when the passenger fails to arrive at the agreed pick-up location:

  • Airport Pick-Up:
    No refund if the passenger does not appear 20 minutes after baggage claim is complete.

  • City Transfer:
    No refund if the passenger does not appear 30 minutes after the scheduled time.

No-show bookings are charged 100%, with no exceptions.

6. Flight Delays & Changes

We understand travel plans may change. Refund rules apply as follows:

  • Flight delays up to 6 hours → No extra charge; booking remains valid.

  • Delays over 6 hours → €50 surcharge applies; refund not available for same-day cancellations.

  • Failure to notify us of flight changes may void eligibility for refunds.

7. Service Modification Refunds

  • Changes made 24+ hours before pick-up → Free of charge

  • Changes requested within 24 hours → Subject to availability and may incur additional costs

  • If a modified booking cannot be accommodated, cancellation rules will apply

8. Force Majeure Events (Refund Guarantee)

If VIP Transfer Holland cancels your booking due to circumstances beyond our control (e.g., severe weather, accidents, road closures, vehicle breakdowns), you will receive:

✔ Full refund of the prepaid amount
✘ No additional compensation is provided beyond the original booking price

9. Refund Processing Time

Refunds are typically processed within:

  • 3–7 business days for Script Payment

  • 5–10 business days for Bank Transfer

Processing time may vary depending on your bank.

10. How to Request a Refund

All refund or cancellation requests must be submitted via email: booking@hollandlimotransfers.com

Subject Line: Refund Request – [Booking ID]

Please include:

  • Your full name

  • Booking reference number

  • Pick-up date & location

  • Reason for cancellation or refund request

11. Contact Us

For questions regarding this refund policy, please contact:

VIP Transfer Holland

Email: booking@hollandlimotransfers.com

Website: www.hollandlimotransfers.com